AI Agent Performance Benchmarking
What we deliver
The Problem (Before)
Customers running Tracy, Cassie, Polly, Sam, and Alan want to know whether their agent performance is industry-leading or lagging. Without network benchmarks, agent ROI conversations and expansion decisions are made in the dark.
Supply Chain Operations Manager, AI Operations Manager, Process Excellence Lead
The Outcome (After)
Network-wide agent performance benchmarks: how a customer's Tracy resolution rate, Cassie deflection rate, Polly compliance rate, Sam document accuracy, and Alan booking efficiency compare to peers in their vertical and size band. Highly defensible, only possible at network scale.
Single-customer agent metrics are floor-less—no way to know if 70% deflection is good or bad. Only FourKites has the multi-customer agent footprint to produce defensible benchmarks.
Tracy
How it works
Each digital worker generates standardized performance telemetry. Aggregated across customers and segmented by vertical and size, this data forms peer-cohort benchmarks that customers can compare themselves against.
Agent performance percentiles by vertical and size band.
Agent-by-agent benchmarking across customers.
Agentic adoption maturity curves.
Cross-customer agent ROI.
This intelligence exists because the Graph aggregates behavior across 882 enterprise shippers, 10,164 carriers, and 3.6 million facilities over 11 years.
Single-customer agent metrics are floor-less—no way to know if 70% deflection is good or bad. Only FourKites has the multi-customer agent footprint to produce defensible benchmarks. The intelligence layer is what creates the gap. Any analytics tool can query your data. Only FourSight queries the Graph: 11 years of cross-company intelligence that cannot be replicated with software alone.
All Twins
Tracy executes the workflow. Every action recorded with full decision trace.
Cross-company intelligence powering every decision
Custom Insights: Agent Performance Benchmark Dashboard; FourSight AI: "How does my Tracy resolution rate compare to other CPG companies?"
Supply Chain Intelligence and Analytics
- Natural Language Supply Chain Analytics
- Personalized Supply Chain Performance Intelligence
- Embedded Supply Chain Intelligence in Your BI Stack
- Supply Chain Historical Benchmarking
- Unified Operations Command Center
Validation
Deployment Evidence
Expected Impact Range
Related outcomes
Carrier performance scored automatically. Save 8 hours per week on manual evaluation.
Programmatic API access for custom applications and automated reporting.
One billion hours of operational work completed by AI agents over the next decade.
