Retail / Grocery
Ace Hardware — Transforming Store Deliveries and Meeting Customer Demands
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Ace Hardware — Transforming Store Deliveries and Meeting Customer Demands
The Challenge
Orvis tracked shipments manually across carriers and forwarders using spreadsheets, a process prone to data inaccuracies and gaps from human error. Without reliable order-level data, the team had no way to identify or act on disruptions that were impacting inventory.
Our Solution
Orvis partnered with FourKites to gain order-centric, real-time visibility across truckload, LTL, parcel, ocean, and air shipments. Logistics teams make proactive adjustments to protect on-time delivery, while the inventory team self-serves order tracking, evaluates supplier reliability, and expedites at-risk shipments. Marketing now plans promotions and product launches against actual product availability.
The Result
Orvis realized cost savings from reduced track-and-trace effort and more accurate root cause analysis on order-level exceptions. The order-level visibility also reduced backorders and stockouts on key products, with cross-functional teams now working from the same critical supply chain data.
During our journey with FourKites, we've been really impressed with their development and engineering—always looking at the customer's needs first.
