3PL / Logistics
Purolator International — Improving Operational Efficiency
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Purolator International — Improving Operational Efficiency
The Challenge
United States Cold Storage faced complex, varied retailer-specific scheduling requirements that were hard to manage consistently across its network. Scheduling consumed staff time and detracted from customer service, and inefficient scheduling left capacity wasted and assets idle. The company needed a way to handle the volume and variation without pulling people away from higher-value work.
Our Solution
United States Cold Storage deployed FourKites' AI-powered Digital Worker Alan, the appointment management agent, to automate scheduling across its 38-facility network. Alan uses contextual AI to adapt to each retailer's unique requirements, managing email-based scheduling, web portals and phone calls while operating 24/7 with comprehensive audit trails.
The Result
During an eight-week pilot, Alan booked appointments with an 87% success rate without human intervention and secured requested delivery dates with 96% accuracy. The agent processed more than 600 shipments and delivered 36 to 40 hours of productivity gains, freeing staff to focus on customer service.
We're looking to use agents throughout any process that we have in our logistics group that does not add value, so that our people can focus on to providing our customers a better experience.
