Curated Customer Experience & Resolution
What we deliver
The Problem (Before)
Customer service teams field a constant stream of 'where is my order?' queries by email, phone, and chat. Each one means checking multiple systems, and the vast majority are repeat status requests with no real operational complexity, tying up the team on work that could be automated.
Director, Customer Service
The Outcome (After)
Every customer gets proactive delivery updates, so 'where is my order?' calls largely disappear. Cassie monitors inbound inquiries, auto-resolves WISMO queries with real-time tracking data, and responds with SLA-backed status updates by email or chat, escalating complex inquiries to human agents with pre-built context.
Cassie eliminates WISMO calls entirely by proactively communicating status changes before customers think to ask. It is the only supply chain AI agent that combines real-time tracking data with natural-language query understanding and automated response generation, operating as a fully autonomous customer service team member.
Cassie
How it works
Cassie monitors delivery milestones across every outbound order, sends proactive updates at each stage, and answers inbound WISMO queries instantly with real-time status, ETA, and exception context, so response times drop from hours to seconds.
Predicted delivery windows from network transit patterns
Carrier-specific delay probability
Historical delivery accuracy for the lane
Shipment status data, ETA predictions
This intelligence exists because the Graph aggregates behavior across 882 enterprise shippers, 10,164 carriers, and 3.6 million facilities over 11 years.
Cassie eliminates WISMO calls entirely by proactively communicating status changes before customers think to ask. It is the only supply chain AI agent that combines real-time tracking data with natural-language query understanding and automated response generation, operating as a fully autonomous customer service team member. The intelligence layer is what creates the gap. The basic capability is buildable. Building it on top of 11 years of cross-company supply chain intelligence, with continuous learning from 2.5 million agent actions per month, is what cannot be replicated with software alone.
Order Twin, Shipment Twin
Cassie executes the workflow. Every action recorded with full decision trace.
Cross-company intelligence powering every decision
FourSight AI: "How many inquiries did Cassie handle this week?"; Custom Insights: Response time analytics
Customer Experience Transformation
- OTIF Revenue Protection
- Automated Retailer Penalty Dispute
- Branded Customer Shipment Tracking Portal
- Automated Return Freight Detection
- Delivery-First Multi-Modal Tracking
Validation
Deployment Evidence
Expected Impact Range
Related outcomes
OS&D claims processed in minutes with evidence-backed resolution recommendations.
Customer pickups scheduled automatically. Dock congestion and wait times cut dramatically.
Inbound-to-outbound cross-dock flow coordinated end-to-end. Zero manual handoffs.
One billion hours of operational work completed by AI agents over the next decade.
