Automated OS&D Claims Resolution
What we deliver
The Problem (Before)
OS&D claims require manual investigation across shipment records and delivery docs. Significant time per claim.
Director, Customer Service
The Outcome (After)
OS&D claims processed in minutes with evidence-backed resolution recommendations.
OS&D claims require manual investigation across shipment records and delivery documents. Cassie processes each claim in minutes with evidence-backed resolution recommendations, not hours of cross-referencing.
Cassie
How it works
Cassie pulls shipment history, timestamps, and POD documents; cross-references shipped vs. ordered quantities; validates claims against carrier records; and generates resolution recommendations with evidence.
Network-wide shortage patterns by carrier and lane
Delivery accuracy benchmarks
Carrier damage frequency data
This intelligence exists because the Graph aggregates behavior across 882 enterprise shippers, 10,164 carriers, and 3.6 million facilities over 11 years.
OS&D claims require manual investigation across shipment records and delivery documents. Cassie processes each claim in minutes with evidence-backed resolution recommendations, not hours of cross-referencing. The intelligence layer is what creates the gap. The basic capability is buildable. Building it on top of 11 years of cross-company supply chain intelligence, with continuous learning from 2.5 million agent actions per month, is what cannot be replicated with software alone.
Order Twin, Shipment Twin
Cassie executes the workflow. Every action recorded with full decision trace.
Cross-company intelligence powering every decision
Custom Insights: OS&D claims dashboard; FourSight AI: "Which carriers have highest OS&D rate?"
Claims and Revenue Recovery
- Automated Retailer Penalty Dispute
- Ocean D&D Invoice Recovery
Validation
Deployment Evidence
Expected Impact Range
Related outcomes
Lower OTIF penalties and protect revenue by catching at-risk shipments early instead of disputing chargebacks after the fact.
Every customer gets proactive delivery updates, and repetitive 'where is my order?' calls disappear. Cassie monitors inbound inquiries, auto-resolves WISMO queries by pulling real-time tracking data, and replies with SLA-backed status updates by email or chat, escalating complex cases to a human agent with full context already attached.
Customer pickups scheduled automatically. Dock congestion and wait times cut dramatically.
One billion hours of operational work completed by AI agents over the next decade.
