Autonomous Document Exception Resolution
What we deliver
The Problem (Before)
Documents collected but never checked. Defects caught downstream. Manual side-by-side validation.
Trade Compliance Manager, Import/Export Manager, Freight Audit & Payment Manager, Quality Manager
The Outcome (After)
Every collected document validated automatically, and every defect resolved before it costs you.
Document vendors compare one document to another. FourKites validates against operational truth — the booking, the PO line, the gate weight ticket — and resolves the exception autonomously, not just flags it.
Polly
How it works
Customer-configured rules validate every document for completeness, cross-document consistency, and agreement with the Shipment and Order Twin; Polly resolves failures with the carrier, supplier, or broker; Sam handles supplier-side documents; exceptions re-validate on resubmission.
Defect-type frequency by carrier and lane. Document first-pass-yield benchmarks by document type.
This intelligence exists because the Graph aggregates behavior across 882 enterprise shippers, 10,164 carriers, and 3.6 million facilities over 11 years.
Document vendors compare one document to another. FourKites validates against operational truth and resolves the exception autonomously, not just flags it. The intelligence layer is what creates the gap. Building the basic capability is straightforward. Building it on top of 11 years of cross-company global movement intelligence is what cannot be replicated with software alone.
Shipment Twin, Order Twin, Facility Twin
Polly and Sam execute the workflow. Every action recorded with full decision trace.
Cross-company document-defect intelligence powering every decision
FourSight AI: “Which shipments are blocked on a document defect right now?”
- Document first-pass-yield dashboard by carrier, supplier, and document type
- Open exception aging and resolution SLA adherence
- Autonomous resolution rate
Validation
Deployment Evidence
Expected Impact Range
Related outcomes
FourKites provides a unified document management layer across all modes and carriers — powered by Polly for autonomous collection, AI for classification, and the Shipment Twin for contextual linkage — so every document is collected, classified, linked, searchable, and audit-ready.
Every supplier document processed and linked to orders automatically. Zero manual data entry. For supplier-managed shipments, FourKites creates shipments and updates orders directly from these documents, eliminating manual shipment creation entirely.
POD compliance analytics added to the Documents Dashboard in FourSight: submission-rate and defect-rate tracking by carrier, lane, customer tag, and time period with threshold alerting on drops.
One billion hours of operational work completed by AI agents over the next decade.
