Pattison Food Group — Connecting 300+ Stores to a Single Source of Truth

Pattison Food Group struggled with fragmented visibility that made it nearly impossible to evaluate on-time delivery across its extensive network, forcing reactive rather than proactive management. Critical updates during disruptions like weather events relied on phone calls and emails between distribution centers and carriers, creating dangerous information gaps. Retail stores depended on logistics teams for shipment updates, but those teams lacked real-time visibility themselves — a blind-leading-the-blind dynamic that frustrated stores and turned the logistics team into a status-request bottleneck.

Pattison Food Group deployed FourKites real-time visibility to connect its entire network to a single source of truth. Its retail locations gained direct visibility into shipment tracking, every carrier was integrated into the visibility ecosystem, and cross-functional teams moved off spreadsheet-based tracking onto a shared platform. Carrier scorecards introduced transparent, data-driven accountability across the network.

Pattison Food Group now monitors 48,000+ loads annually across 300+ shipping locations and 100,000+ stops — a scale impossible under its previous siloed approach. Stores self-serve shipment information, eliminating monthly 'where's my shipment?' calls and freeing logistics teams to focus on exception management and continuous improvement. Data-driven carrier scorecards have strengthened carrier performance and partnerships, while leadership can now quantify network performance more effectively.