Customer Fulfillment: {{outcomes-count-customer-fulfillment}} outcomes

OTIF penalties prevented before they hit. Customer inquiries answered in seconds, not hours. Disputes filed automatically with evidence attached. Your customer service team stops reacting and starts delivering.

Why this matters

Customer fulfillment failures are expensive. Retailer OTIF penalties run 3-5% of order value. Chargebacks reach $500 per incident. Customer service teams spend hours on 'where is my shipment' calls that Cassie resolves in seconds.

How FourKites Delivers

The integrated technology layer that bridges the gap between raw visibility and autonomous execution, ensuring your supply chain remains proactive and resilient.

The Order Twin

connects every customer commitment to the shipments fulfilling it.

Loft + Digital Workers

Tracy monitors and escalates. Cassie answers inquiries instantly. Alan reschedules proactively.

The Graph

provides delivery benchmarks by lane, carrier, and facility.

Case studies

The Coca-Cola Company — Answering 'Where's My Truck?' in Seconds with Tracy AI

Food & Beverage

The Coca-Cola Company — Answering 'Where's My Truck?' in Seconds with Tracy AI

First Solar — Reimagining Logistics with Tracy AI Across a Global Network

Manufacturing

First Solar — Reimagining Logistics with Tracy AI Across a Global Network

Church & Dwight — Automating Track & Trace with Tracy AI

CPG / Consumer Goods

Church & Dwight — Automating Track & Trace with Tracy AI

Pharma / Life Sciences

Bayer — Expanding Global Visibility for Efficiency & Customer Satisfaction

Food & Beverage

Barilla — Saving Time and Making Customers Happy

Martin Brower — Cutting Driver Detention 19% with Smarter Carrier Communication

Food & Beverage

Martin Brower — Cutting Driver Detention 19% with Smarter Carrier Communication

Retail / Grocery

Ace Hardware — Transforming Store Deliveries and Meeting Customer Demands

Manufacturing

Henkel — Improving Customer Experience and Operations

"FourKites' AI agent Tracy has transformed how we handle 'where's my truck' queries, cutting response times from 90 minutes to just a few seconds, returning hundreds of hours to our associates annually. This positions us ahead of the curve as we prepare for a future where customers expect increased and differentiated service capabilities."

— Patrick McManus

Senior Director Customer Operations, The Coca-Cola Company

5%+ OTIF improvement

Kraft Heinz lifted its OTIF score in the first year on the platform

90 minutes to seconds

Coca-Cola cut "where's my truck" response times with Tracy

25–30% fewer OTIF fines

a Fortune 500 CPG reduced customer fines with Tracy

Customer Fulfillment outcomes

Customer Fulfillment

Delivery-First Multi-Modal Tracking

A unified tabular delivery view independent of parent order structure provides cross-modal filtering (TL, LTL, Ocean, Air, Rail, Parcel, Courier), risk flagging with Risk Reason and Risk Source, and delivery-level SKU drill-downs.

Customer Fulfillment

AI-Powered Customer Appointment Management

Appointments in your customer's systems set and updated automatically by AI. No portal logins, no manual entry.

Customer Fulfillment

Automated Retailer Penalty Dispute

Penalty claims validated and disputed with evidence in minutes, not hours — recovering costs that would otherwise go unchallenged.

Customer Fulfillment

In-Store Merchandising Display Compliance

Advanced IoT smart labels attached to each display track location from warehouse through transit to store arrival (geofence detection). Tamper alerts confirm when the display is opened and assembled on the sales floor. FourKites platform aggregates display setup rates, backroom dwell times, wrong-delivery detection, and connectivity health across the entire retail network in real time.

{{outcomes-count-customer-fulfillment}} outcomes in Customer Fulfillment.

Each one powered by the Graph, the Twins, the Agents, and FourSight. This is Outcome-as-a-Service.

Ready? Talk to an Outcome Advisor