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Food & Beverage
The Coca-Cola Company — Answering 'Where's My Truck?' in Seconds with Tracy AI
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The Coca-Cola Company — Answering 'Where's My Truck?' in Seconds with Tracy AI
Customer Fulfillment: {{outcomes-count-customer-fulfillment}} outcomes
OTIF penalties prevented before they hit. Customer inquiries answered in seconds, not hours. Disputes filed automatically with evidence attached. Your customer service team stops reacting and starts delivering.
Why this matters
Customer fulfillment failures are expensive. Retailer OTIF penalties run 3-5% of order value. Chargebacks reach $500 per incident. Customer service teams spend hours on 'where is my shipment' calls that Cassie resolves in seconds.
How FourKites Delivers
The integrated technology layer that bridges the gap between raw visibility and autonomous execution, ensuring your supply chain remains proactive and resilient.
The Order Twin
connects every customer commitment to the shipments fulfilling it.
Loft + Digital Workers
Tracy monitors and escalates. Cassie answers inquiries instantly. Alan reschedules proactively.
The Graph
provides delivery benchmarks by lane, carrier, and facility.
Case studies
Manufacturing
First Solar — Reimagining Logistics with Tracy AI Across a Global Network
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First Solar — Reimagining Logistics with Tracy AI Across a Global Network
CPG / Consumer Goods
Church & Dwight — Automating Track & Trace with Tracy AI
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Church & Dwight — Automating Track & Trace with Tracy AI
Pharma / Life Sciences
Bayer — Expanding Global Visibility for Efficiency & Customer Satisfaction
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Bayer — Expanding Global Visibility for Efficiency & Customer Satisfaction
Food & Beverage
Barilla — Saving Time and Making Customers Happy
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Barilla — Saving Time and Making Customers Happy
Food & Beverage
Martin Brower — Cutting Driver Detention 19% with Smarter Carrier Communication
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Martin Brower — Cutting Driver Detention 19% with Smarter Carrier Communication
Retail / Grocery
Ace Hardware — Transforming Store Deliveries and Meeting Customer Demands
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Ace Hardware — Transforming Store Deliveries and Meeting Customer Demands
Manufacturing
Henkel — Improving Customer Experience and Operations
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Henkel — Improving Customer Experience and Operations
"FourKites' AI agent Tracy has transformed how we handle 'where's my truck' queries, cutting response times from 90 minutes to just a few seconds, returning hundreds of hours to our associates annually. This positions us ahead of the curve as we prepare for a future where customers expect increased and differentiated service capabilities."
5%+ OTIF improvement
Kraft Heinz lifted its OTIF score in the first year on the platform
90 minutes to seconds
Coca-Cola cut "where's my truck" response times with Tracy
25–30% fewer OTIF fines
a Fortune 500 CPG reduced customer fines with Tracy
Customer Fulfillment outcomes
Customer Fulfillment
OTIF Revenue Protection
Lower OTIF penalties and protect revenue by catching at-risk shipments early instead of disputing chargebacks after the fact.
Customer Fulfillment
Automated OS&D Claims Resolution
OS&D claims processed in minutes with evidence-backed resolution recommendations.
Customer Fulfillment
Automated Return Freight Detection
FourKites automatically applies a persistent return tag whenever a carrier sends a return event code. The tag is filterable in the shipment list, included in data exports, and available in callback payloads.
Customer Fulfillment
Appointment Reschedule Automation
Carrier reschedule requests at pickup sites handled autonomously. Alan processes inbound reschedule requests from carriers via email and phone, validates against dock capacity, confirms or proposes alternatives, and updates all stakeholders without human involvement.
{{outcomes-count-customer-fulfillment}} outcomes in Customer Fulfillment.
Each one powered by the Graph, the Twins, the Agents, and FourSight. This is Outcome-as-a-Service.
Ready? Talk to an Outcome Advisor
