Automated Retailer Penalty Dispute
What we deliver
The Problem (Before)
CS teams manually review retailer penalty claims across multiple systems. 30-60 min per claim. Unjustified penalties go unchallenged.
Director, Customer Service
The Outcome (After)
Penalty claims validated and disputed with evidence in minutes, not hours — recovering costs that would otherwise go unchallenged.
CS teams spend significant time manually reviewing each penalty claim. Cassie processes claims in minutes with evidence-backed dispute packages, recovering costs that would otherwise go unchallenged.
Cassie
How it works
Cassie receives penalty claims, assembles delivery evidence (timestamps, ETA history, POD), cross-references against order requirements, and generates evidence-backed disputes for invalid claims automatically.
Carrier delivery benchmarks for the lane
Facility dwell norms across network
Historical OTIF for lane/carrier
Network-wide dispute success rates by claim type
This intelligence exists because the Graph aggregates behavior across 882 enterprise shippers, 10,164 carriers, and 3.6 million facilities over 11 years.
CS teams spend significant time manually reviewing each penalty claim. Cassie processes claims in minutes with evidence-backed dispute packages, recovering costs that would otherwise go unchallenged. The intelligence layer is what creates the gap. The basic capability is buildable. Building it on top of 11 years of cross-company supply chain intelligence, with continuous learning from 2.5 million agent actions per month, is what cannot be replicated with software alone.
Order Twin, Shipment Twin
Cassie executes the workflow. Every action recorded with full decision trace.
Cross-company intelligence powering every decision
FourSight AI: "% of penalties successfully disputed last quarter?"; Custom Insights: Claims resolution dashboard
Customer Experience Transformation
- OTIF Revenue Protection
- Curated Customer Experience & Resolution
- Branded Customer Shipment Tracking Portal
- Automated Return Freight Detection
- Delivery-First Multi-Modal Tracking
Validation
Deployment Evidence
Expected Impact Range
Related outcomes
OS&D claims processed in minutes with evidence-backed resolution recommendations.
Customer pickups scheduled automatically. Dock congestion and wait times cut dramatically.
Inbound-to-outbound cross-dock flow coordinated end-to-end. Zero manual handoffs.
One billion hours of operational work completed by AI agents over the next decade.
