Delivery-First Multi-Modal Tracking
What we deliver
The Problem (Before)
Logistics teams managing deliveries waste time navigating order-centric structures to find delivery status, especially when one order has multiple shipments across modes.
Logistics Manager, Transportation Manager, Customer Service Manager
The Outcome (After)
A unified tabular delivery view independent of parent order structure provides cross-modal filtering (TL, LTL, Ocean, Air, Rail, Parcel, Courier), risk flagging with Risk Reason and Risk Source, and delivery-level SKU drill-downs.
Most visibility platforms organize tracking around orders or shipments. This delivery-centric interface enables logistics ops teams to manage by the unit that matters to their customer: the delivery.
Tracy
How it works
A unified Deliveries view aggregates all deliveries independent of parent order structure, applies cross-modal risk scoring with Risk Reason and Risk Source flags, and provides SKU-level drill-down.
Carrier on-time delivery rates by mode and lane
Historical delivery risk reason frequency by carrier
This intelligence exists because the Graph aggregates behavior across 882 enterprise shippers, 10,164 carriers, and 3.6 million facilities over 11 years.
Most visibility platforms organize tracking around orders or shipments. This delivery-centric interface enables logistics ops teams to manage by the unit that matters to their customer: the delivery. The intelligence layer is what creates the gap. The basic capability is buildable. Building it on top of 11 years of cross-company supply chain intelligence, with continuous learning from 2.5 million agent actions per month, is what cannot be replicated with software alone.
Order Twin, Shipment Twin
Tracy executes the workflow. Every action recorded with full decision trace.
Cross-company intelligence powering every decision
FourSight AI: "How many deliveries are at risk today?"; Custom Insights: Delivery risk dashboards by mode, carrier, and customer
Customer Experience Transformation
- OTIF Revenue Protection
- Automated Retailer Penalty Dispute
- Curated Customer Experience & Resolution
- Branded Customer Shipment Tracking Portal
- Automated Return Freight Detection
Validation
Deployment Evidence
Expected Impact Range
Related outcomes
OS&D claims processed in minutes with evidence-backed resolution recommendations.
Customer pickups scheduled automatically. Dock congestion and wait times cut dramatically.
Inbound-to-outbound cross-dock flow coordinated end-to-end. Zero manual handoffs.
One billion hours of operational work completed by AI agents over the next decade.
