Customer Fulfillment: {{outcomes-count-customer-fulfillment}} outcomes

OTIF penalties prevented before they hit. Customer inquiries answered in seconds, not hours. Disputes filed automatically with evidence attached. Your customer service team stops reacting and starts delivering.

Why this matters

Customer fulfillment failures are expensive. Retailer OTIF penalties run 3-5% of order value. Chargebacks reach $500 per incident. Customer service teams spend hours on 'where is my shipment' calls that Cassie resolves in seconds.

How FourKites Delivers

The integrated technology layer that bridges the gap between raw visibility and autonomous execution, ensuring your supply chain remains proactive and resilient.

The Order Twin

connects every customer commitment to the shipments fulfilling it.

Loft + Digital Workers

Tracy monitors and escalates. Cassie answers inquiries instantly. Alan reschedules proactively.

The Graph

provides delivery benchmarks by lane, carrier, and facility.

Case studies

The Coca-Cola Company — Answering 'Where's My Truck?' in Seconds with Tracy AI

Food & Beverage

The Coca-Cola Company — Answering 'Where's My Truck?' in Seconds with Tracy AI

First Solar — Reimagining Logistics with Tracy AI Across a Global Network

Manufacturing

First Solar — Reimagining Logistics with Tracy AI Across a Global Network

Church & Dwight — Automating Track & Trace with Tracy AI

CPG / Consumer Goods

Church & Dwight — Automating Track & Trace with Tracy AI

Pharma / Life Sciences

Bayer — Expanding Global Visibility for Efficiency & Customer Satisfaction

Food & Beverage

Barilla — Saving Time and Making Customers Happy

Martin Brower — Cutting Driver Detention 19% with Smarter Carrier Communication

Food & Beverage

Martin Brower — Cutting Driver Detention 19% with Smarter Carrier Communication

Retail / Grocery

Ace Hardware — Transforming Store Deliveries and Meeting Customer Demands

Manufacturing

Henkel — Improving Customer Experience and Operations

"FourKites' AI agent Tracy has transformed how we handle 'where's my truck' queries, cutting response times from 90 minutes to just a few seconds, returning hundreds of hours to our associates annually. This positions us ahead of the curve as we prepare for a future where customers expect increased and differentiated service capabilities."

— Patrick McManus

Senior Director Customer Operations, The Coca-Cola Company

5%+ OTIF improvement

Kraft Heinz lifted its OTIF score in the first year on the platform

90 minutes to seconds

Coca-Cola cut "where's my truck" response times with Tracy

25–30% fewer OTIF fines

a Fortune 500 CPG reduced customer fines with Tracy

Customer Fulfillment outcomes

Customer Fulfillment

Automated Return Freight Detection

FourKites automatically applies a persistent return tag whenever a carrier sends a return event code. The tag is filterable in the shipment list, included in data exports, and available in callback payloads.

Customer Fulfillment

Branded Customer Shipment Tracking Portal

A self-serve builder lets shippers stand up a fully branded, customer-facing tracking portal on their own subdomain, with no login required. Customers look up an order in one step and see a live journey timeline and map, all under the shipper's own branding, configured without a developer.

Customer Fulfillment

Configurable Order Lifecycle Management

Customers define their own order status taxonomy, filtering dimensions, and lifecycle stages. The platform adapts to each company's unique fulfillment workflow.

Customer Fulfillment

Ocean D&D Invoice Recovery

FourKites extracts invoice data via document AI, reconciles against FourKites tracking timestamps (gate-in/out, container dwell), contract terms (free days, per-diem rates, calendar-vs-working-day rules), and auto-generates dispute packages with evidence for invalid charges.

{{outcomes-count-customer-fulfillment}} outcomes in Customer Fulfillment.

Each one powered by the Graph, the Twins, the Agents, and FourSight. This is Outcome-as-a-Service.

Ready? Talk to an Outcome Advisor