Alan: Your docks run on live data, not yesterday's estimates.
Appointments scheduled, rescheduled, and confirmed based on live ETAs. Dock utilization maximized. Driver wait times minimized. No manual intervention for routine scheduling operations.
Why Alan exists
Appointment scheduling in most supply chains is disconnected from reality. Appointments are set days in advance based on estimated arrival times. When shipments are delayed (which happens constantly), the appointment stands. Carriers arrive at the wrong time. Dock doors sit empty. Other carriers wait. The facility team spends hours on the phone rescheduling across multiple carrier portals. Every missed appointment cascades: wasted dock capacity, driver detention charges, and downstream delivery delays.
What Alan delivers
Appointments scheduled, rescheduled, and confirmed based on live ETAs. Dock utilization maximized. Driver wait times minimized. No manual intervention for routine scheduling operations.
Shipment Twin provides live ETA updates for all inbound shipments.
Alan compares current ETAs against scheduled appointment windows.
When an ETA shift makes an appointment invalid, Alan identifies the optimal new window based on dock availability, facility capacity, and priority rules.
Alan reschedules the appointment through the appropriate channel (carrier portal API, email, or EDI).
The carrier receives confirmation. The facility schedule updates automatically.
If a conflict cannot be resolved automatically (no available windows, priority override needed), Alan escalates to the facility coordinator with the full context and recommended options.
Appointment adherence, dock utilization, and dwell time data feed back to the Graph for continuous optimization.
Appointments scheduled and rescheduled automatically. 80-90% of scheduling labor eliminated.
At-risk appointments caught and rescheduled before carriers arrive at the wrong time.
Every inbound load auto-scheduled the moment it enters the network. No coordinator required.
Customer pickups scheduled automatically. Dock congestion and wait times cut dramatically.
Appointments in your customer's systems set and updated automatically by AI. No portal logins, no manual entry.
Carrier reschedule requests at pickup sites handled autonomously. Alan processes inbound reschedule requests from carriers via email and phone, validates against dock capacity, confirms or proposes alternatives, and updates all stakeholders without human involvement.
ETA updates from the Shipment Twin feed Alan's appointment rescheduling, which triggers AutoGate's dock assignment, which creates Dynamic Yard spotter tasks — all without a coordinator touching anything. That's the combined value of Dynamic Yard, Appointment Manager, and AutoGate sharing one data layer.
Carriers book their own appointments. No calls, no emails, no faxes.
Proven at Enterprise Scale.
Alan is one of six agents in the FourKites Digital Workforce. Together, they deliver {{outcomes-count-total}} outcomes across five supply chain domains.
