Tracy: The agent that never sleeps on your freight.
Every late or at-risk shipment followed up on automatically. Carrier contacted. Status updated. Stakeholder notified. Exception resolved or escalated with full context. 24/7, across every mode, every carrier in the network.
Why Tracy exists
Carrier exception management is the single largest labor sink in supply chain operations. Teams spend thousands of hours per month calling carriers about late shipments, missed pickups, and status updates. Every call follows the same pattern: check the TMS, find the carrier contact, call or email, wait for a response, update the system, notify the stakeholder. Multiply that by hundreds of shipments per day and you have a team of people doing repetitive work that follows a consistent pattern, the exact definition of work AI should handle.
What Tracy delivers
Every late or at-risk shipment followed up on automatically. Carrier contacted. Status updated. Stakeholder notified. Exception resolved or escalated with full context. 24/7, across every mode, every carrier in the network.
Shipment Twin detects an ETA deviation or missed milestone based on live tracking data.
Tracy evaluates severity using Graph intelligence: is this carrier typically late on this lane? Is this a pattern or an anomaly?
Tracy initiates carrier contact through the appropriate channel (email, SMS, EDI, or API) based on carrier preferences stored in the Graph.
Carrier response is captured and parsed. If the response resolves the exception, Tracy updates the Shipment Twin and closes the case.
If the carrier does not respond within the configured window, Tracy escalates: re-contacts via a different channel, or flags for human review.
Tracy notifies stakeholders (shipper operations team, consignee, customer service) with the current status and expected resolution.
The full decision trace (what was detected, what intelligence was used, what actions were taken, what the outcome was) is recorded in Loft and fed back to the Graph.
Your logistics team never makes another carrier check call. Every exception resolved before it impacts delivery.
Every truckload shipment tracked in real time with ML-powered ETAs that improve every day.
Tracy's millions of carrier conversations are normalized into a clean, network-wide late-reason taxonomy. Customers see whether their lateness is carrier-attributable, lane-attributable, weather/disruption-attributable, or shipper-attributable—and how they compare to network norms.
Weather and infrastructure disruptions detected before they impact shipments.
High-value freight secured against theft, route deviation, and unauthorized stops.
Cold chain integrity assured from origin to destination. Excursions caught and corrected in transit.
Inbound material shortages are caught early and the at-risk delivery is expedited, so the production line keeps running instead of grinding to a halt.
Proven at Enterprise Scale.
Tracy is one of six agents in the FourKites Digital Workforce. Together, they deliver {{outcomes-count-total}} outcomes across five supply chain domains.
