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Intelligent Control Tower overview
{{carriers}}K+
carriers
{{countries}}
countries
{{brands}}+
brands
PLATFORM COMPONENTS
FourKites Network Graph
FOURKITES NETWORK GRAPH
The supply chain data asset no one else has
Supply Chain Network
{{carriers}}K+ carriers, {{brands}}+ brands, {{countries}} countries. {{years}} years of multi-tenant Fortune 2000 data.
Carrier Connectivity
{{active-carriers}}K+ active carrier base. ELD/GPS telemetry, EDI, API, RPA — across every mode.
The Network
{{carriers}}K
+
Carriers
{{countries}}
Countries
{{daily-tracked-events}}M
+
Daily tracked events
{{years}}
yrs
Of network data
Explore the FourKites Graph
Digital Twins
DIGITAL TWINS
A real-time mirror of your supply chain
Order Twin
PO lifecycle from creation through delivery. Planned vs actual, supplier commitments, order-to-shipment linkage.
Shipment Twin
Real-time tracking across all modes. ML-powered ETAs, carrier status, exception detection, proof of delivery.
Inventory Twin
Real-time inventory across warehouses, in-transit, and consignment locations.
Facility Twin
Yard, dock, gate operations. Trailer inventory, dock assignment, spotter tasking, reefer monitoring.
Asset Twin
Every trailer, container, and reefer modeled in real time — utilization, location, condition, and lifecycle.
FEATURED
5
Twins. One disruption. Zero manual coordination.
Most supply chain tools show you data. Digital Twins show you consequences.
twins Overview · 2 MIN READ
See all Digital Twins
Loft
LOFT
The AI orchestration platform where agents do the work
Agent Operating Procedures
Plain-English SOPs compiled into production workflows — version-controlled, auditable, and reusable across teams.
Loft in Production
Agents running live work at Fortune 500 scale — orchestrated, monitored, and auditable end to end.
INSIDE LOFT
LOFT
The operating system for AI agents in supply chain
Loft orchestrates every agent, every workflow, every decision — with full audit trails and human-in-the-loop where it matters.
How Loft works
FourSight AI
FOURSIGHT AI
Ask anything. Get supply chain answers.
Conversational Intelligence
Ask in plain English and get supply chain answers grounded in your live network data. No SQL, no analyst queue.
ASK ANYTHING
LOFT
Conversational supply chain analytics
Every team gets answers in their language. No SQL. No analyst queue. Just ask.
Try FourSight AI
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Dynamic Ocean
NIC-Place
Carrier Access
Talk to an Outcome Advisor
Talk to an Outcome Advisor
communication-channels
6
industries-count
10
daily-tracked-events
3.2
sanctions-watchlists
320
years
11
loads
116.2
lanes
2.7
facilities
3.6
countries
234
brands
1,600
active-carriers
246
carriers
500
total-agents
6
outcomes-count-total
152
outcomes-count-global-movement
37
outcomes-count-customer-fulfillment
15
outcomes-count-network-intelligence
44
outcomes-count-supply-resilience
30
outcomes-count-site-intelligence
26
outcomes-count-manufacturing
110
outcomes-count-cpg-consumer-goods
121
outcomes-count-retail-grocery
114
outcomes-count-food-beverage
65
outcomes-count-pharma-life-sciences
64
outcomes-count-energy-chemicals
60
outcomes-count-technology-high-tech
21
outcomes-count-industrial-building-materials
8
outcomes-count-automotive
64
outcomes-count-3pl-logistics
58
Platform
Menu
Platform
Intelligent Control Tower overview
{{carriers}}K+
carriers
{{countries}}
countries
{{brands}}+
brands
PLATFORM COMPONENTS
FourKites Network Graph
FOURKITES NETWORK GRAPH
The supply chain data asset no one else has
Supply Chain Network
{{carriers}}K+ carriers, {{brands}}+ brands, {{countries}} countries. {{years}} years of multi-tenant Fortune 2000 data.
Carrier Connectivity
{{active-carriers}}K+ active carrier base. ELD/GPS telemetry, EDI, API, RPA — across every mode.
The Network
{{carriers}}K
+
Carriers
{{countries}}
Countries
{{daily-tracked-events}}M
+
Daily tracked events
{{years}}
yrs
Of network data
Explore the FourKites Graph
Digital Twins
DIGITAL TWINS
A real-time mirror of your supply chain
Order Twin
PO lifecycle from creation through delivery. Planned vs actual, supplier commitments, order-to-shipment linkage.
Shipment Twin
Real-time tracking across all modes. ML-powered ETAs, carrier status, exception detection, proof of delivery.
Inventory Twin
Real-time inventory across warehouses, in-transit, and consignment locations.
Facility Twin
Yard, dock, gate operations. Trailer inventory, dock assignment, spotter tasking, reefer monitoring.
Asset Twin
Every trailer, container, and reefer modeled in real time — utilization, location, condition, and lifecycle.
FEATURED
5
Twins. One disruption. Zero manual coordination.
Most supply chain tools show you data. Digital Twins show you consequences.
twins Overview · 2 MIN READ
See all Digital Twins
Loft
LOFT
The AI orchestration platform where agents do the work
Agent Operating Procedures
Plain-English SOPs compiled into production workflows — version-controlled, auditable, and reusable across teams.
Loft in Production
Agents running live work at Fortune 500 scale — orchestrated, monitored, and auditable end to end.
INSIDE LOFT
LOFT
The operating system for AI agents in supply chain
Loft orchestrates every agent, every workflow, every decision — with full audit trails and human-in-the-loop where it matters.
How Loft works
FourSight AI
FOURSIGHT AI
Ask anything. Get supply chain answers.
Conversational Intelligence
Ask in plain English and get supply chain answers grounded in your live network data. No SQL, no analyst queue.
ASK ANYTHING
LOFT
Conversational supply chain analytics
Every team gets answers in their language. No SQL. No analyst queue. Just ask.
Try FourSight AI
Trust Center
Login
Menu
FourKites App
Dynamic Ocean
NIC-Place
Carrier Access
Talk to an Outcome Advisor
Talk to an Outcome Advisor
communication-channels
6
industries-count
10
daily-tracked-events
3.2
sanctions-watchlists
320
years
11
loads
116.2
lanes
2.7
facilities
3.6
countries
234
brands
1,600
active-carriers
246
carriers
500
total-agents
6
outcomes-count-total
152
outcomes-count-global-movement
37
outcomes-count-customer-fulfillment
15
outcomes-count-network-intelligence
44
outcomes-count-supply-resilience
30
outcomes-count-site-intelligence
26
outcomes-count-manufacturing
110
outcomes-count-cpg-consumer-goods
121
outcomes-count-retail-grocery
114
outcomes-count-food-beverage
65
outcomes-count-pharma-life-sciences
64
outcomes-count-energy-chemicals
60
outcomes-count-technology-high-tech
21
outcomes-count-industrial-building-materials
8
outcomes-count-automotive
64
outcomes-count-3pl-logistics
58
Digital Workers
Menu
Digital Workforce overview
Digital Workforce overview
{{total-agents}}
named agents
24/7
autonomous
Production
at Fortune 500
WORKFORCE
All Agents
AI DIGITAL WORKERS
AI agents that don't alert. They act.
Tracy
Carrier Operations
Sam
Supplier Operations
Alan
Facility Operations
Cassie
Customer Operations
Polly
Compliance and Documentation
Sophie
Workflow Development (AI Developer Agent)
POWERED BY LOFT
SOPHIE · LOFT
Sophie builds agents in plain English
Describe what you need automated. Sophie converts your business process into a production workflow and assigns it to the right agent.
See how Sophie works
Agents
Tracy
Tracy
Carrier Follow-Up & ETAs

Tracy runs 24/7 autonomous carrier communication across email, WhatsApp, voice, and SMS. She chases ETAs, confirms milestones, and resolves status gaps before a human ever sees them.

CAPABILITIES
Multi-channel outreach: email, WhatsApp, voice, SMS
ML-predicted ETAs reconciled against carrier signals
Autonomous milestone confirmation & exception escalation
Meet Tracy
CASE STUDY · COCA-COLA · 2025
90 min → sec
Tracy compressed carrier updates from 90 minutes to seconds
Read the story
Sam
Sam
Supplier Document Processing

Sam reads supplier emails and documents, creates shipments, and links them back to POs without a human in the loop.

CAPABILITIES
Email and PDF parsing across supplier formats
Auto-creates shipments and links them to POs
Exception flagging when supplier data is incomplete
Meet Sam
CASE STUDY · Orvis · 2026
Improving Inventory Planning with Order-Level Visibility
moved off manual spreadsheet tracking to order-centric, real-time visibility with FourKites
Read the story
Alan
Alan
Appointment Scheduling

Alan runs ETA-driven dock appointment automation. He creates, reschedules, and manages appointments based on live shipment status.

CAPABILITIES
ETA-driven appointment creation and rescheduling
Direct integration with carrier and yard systems
Automatic reslotting on disruption events
Meet Alan
CASE STUDY · US COLD STORAGE · 2026
Automating Appointment Scheduling
FourKites' AI-powered Digital Worker Alan in charge of appointment scheduling across its facility network
Read the story
Cassie
Cassie
Customer Service

Cassie handles WISMO auto-resolution end-to-end. She monitors inbound inquiries, resolves status queries from the Shipment Twin, and escalates only when context demands a human.

CAPABILITIES
Email + chat triage with full shipment context
Automated status responses with carrier-grade ETAs
Smart escalation with full conversation history
Meet Cassie
CASE STUDY · KeHE · 2026
Cutting Manual Tasks and Boosting Revenue
replaced a four-step phone relay with FourKites Dynamic ETA®
Read the story
Polly
Polly
Document Collection & Compliance

Polly chases carriers for missing PODs and delivery documents until they're in the right place at the right time.

CAPABILITIES
Persistent multi-channel POD chase
Automatic doc validation and filing
Compliance reporting on carrier responsiveness
Meet Polly
CASE STUDY · Henkel · 2026
Improving Customer Experience and Operations
chose FourKites as its global visibility partner to give customers self-service ETAs
Read the story
Sophie
Sophie
AI Workflow Developer

Sophie converts natural language business processes into production agent workflows on Loft. She's the agent that builds agents. Describe what you need automated, and Sophie ships it.

CAPABILITIES
Natural language → AOP compilation
Assigns work to existing agents or spins up new ones
Handles any system, any data, any logic
Meet Sophie
POWERED BY LOFT
SOPHIE · LOFT
Sophie builds agents in plain English
Describe what you need automated. Sophie converts your business process into a production workflow and assigns it to the right agent.
See how Sophie works
Login
Menu
FourKites App
Dynamic Ocean
NIC-Place
Carrier Access
Talk to an Outcome Advisor
Talk to an Outcome Advisor
Digital Workers
Menu
Digital Workforce overview
Digital Workforce overview
{{total-agents}}
named agents
24/7
autonomous
Production
at Fortune 500
WORKFORCE
All Agents
AI DIGITAL WORKERS
AI agents that don't alert. They act.
Tracy
Carrier Operations
Sam
Supplier Operations
Alan
Facility Operations
Cassie
Customer Operations
Polly
Compliance and Documentation
Sophie
Workflow Development (AI Developer Agent)
POWERED BY LOFT
SOPHIE · LOFT
Sophie builds agents in plain English
Describe what you need automated. Sophie converts your business process into a production workflow and assigns it to the right agent.
See how Sophie works
Agents
Tracy
Tracy
Carrier Follow-Up & ETAs

Tracy runs 24/7 autonomous carrier communication across email, WhatsApp, voice, and SMS. She chases ETAs, confirms milestones, and resolves status gaps before a human ever sees them.

CAPABILITIES
Multi-channel outreach: email, WhatsApp, voice, SMS
ML-predicted ETAs reconciled against carrier signals
Autonomous milestone confirmation & exception escalation
Meet Tracy
CASE STUDY · COCA-COLA · 2025
90 min → sec
Tracy compressed carrier updates from 90 minutes to seconds
Read the story
Sam
Sam
Supplier Document Processing

Sam reads supplier emails and documents, creates shipments, and links them back to POs without a human in the loop.

CAPABILITIES
Email and PDF parsing across supplier formats
Auto-creates shipments and links them to POs
Exception flagging when supplier data is incomplete
Meet Sam
CASE STUDY · Orvis · 2026
Improving Inventory Planning with Order-Level Visibility
moved off manual spreadsheet tracking to order-centric, real-time visibility with FourKites
Read the story
Alan
Alan
Appointment Scheduling

Alan runs ETA-driven dock appointment automation. He creates, reschedules, and manages appointments based on live shipment status.

CAPABILITIES
ETA-driven appointment creation and rescheduling
Direct integration with carrier and yard systems
Automatic reslotting on disruption events
Meet Alan
CASE STUDY · US COLD STORAGE · 2026
Automating Appointment Scheduling
FourKites' AI-powered Digital Worker Alan in charge of appointment scheduling across its facility network
Read the story
Cassie
Cassie
Customer Service

Cassie handles WISMO auto-resolution end-to-end. She monitors inbound inquiries, resolves status queries from the Shipment Twin, and escalates only when context demands a human.

CAPABILITIES
Email + chat triage with full shipment context
Automated status responses with carrier-grade ETAs
Smart escalation with full conversation history
Meet Cassie
CASE STUDY · KeHE · 2026
Cutting Manual Tasks and Boosting Revenue
replaced a four-step phone relay with FourKites Dynamic ETA®
Read the story
Polly
Polly
Document Collection & Compliance

Polly chases carriers for missing PODs and delivery documents until they're in the right place at the right time.

CAPABILITIES
Persistent multi-channel POD chase
Automatic doc validation and filing
Compliance reporting on carrier responsiveness
Meet Polly
CASE STUDY · Henkel · 2026
Improving Customer Experience and Operations
chose FourKites as its global visibility partner to give customers self-service ETAs
Read the story
Sophie
Sophie
AI Workflow Developer

Sophie converts natural language business processes into production agent workflows on Loft. She's the agent that builds agents. Describe what you need automated, and Sophie ships it.

CAPABILITIES
Natural language → AOP compilation
Assigns work to existing agents or spins up new ones
Handles any system, any data, any logic
Meet Sophie
POWERED BY LOFT
SOPHIE · LOFT
Sophie builds agents in plain English
Describe what you need automated. Sophie converts your business process into a production workflow and assigns it to the right agent.
See how Sophie works
Login
Menu
FourKites App
Dynamic Ocean
NIC-Place
Carrier Access
Talk to an Outcome Advisor
Talk to an Outcome Advisor
Outcomes
Menu
Outcomes overview
{{carriers}}K+
carriers
{{countries}}
countries
{{brands}}+
brands
BY OUTCOME
Supply Resilience
Supply Resilience
Making sure what you ordered arrives, on time, in full.
TOP OUTCOMES
01
AI-Powered PO-to-Booking Conversion
02
ETA-Driven Appointment Automation
03
SKU-Level Shipment Risk Intelligence
04
AI-Powered STO Rebalancing
See all Supply Resilience outcomes
FEATURED
152
Outcomes. Across 5 Domains.
Each powered by the FourKites Graph, Digital Twins, AI agents, and FourSight AI.
Outcomes Overview · 2 MIN READ
See all Outcomes
Customer Fulfillment
Customer Fulfillment
Protecting revenue by delivering flawlessly.
TOP OUTCOMES
01
OTIF Revenue Protection
02
Curated Customer Experience & Resolution
03
Branded Customer Shipment Tracking Portal
04
Delivery-First Multi-Modal Tracking
See all Customer Fulfillment outcomes
FEATURED
152
Outcomes. Across 5 Domains.
Each powered by the FourKites Graph, Digital Twins, AI agents, and FourSight AI.
Outcomes Overview · 2 MIN READ
See all Outcomes
Site Intelligence
Site Intelligence
Turning sites from bottlenecks into strategic assets.
TOP OUTCOMES
01
Zero-Blind-Spot Yard Operations
02
Multi-Site Yard Intelligence and Predictive Capacity Planning
03
Appointment Automation + ETA Rescheduling
04
Yard Workforce Performance Intelligence
See all Facility Intelligence outcomes
FEATURED
152
Outcomes. Across 5 Domains.
Each powered by the FourKites Graph, Digital Twins, AI agents, and FourSight AI.
Outcomes Overview · 2 MIN READ
See all Outcomes
Global Movement
Global Movement
Tracking and optimizing across every mode and border.
TOP OUTCOMES
01
Automated POD and Document Collection
02
Centralized Shipping Document Management
03
Intelligent Multi-Channel Notifications
04
AI-Powered Cargo Theft Prevention
See all Global Movement outcomes
FEATURED
152
Outcomes. Across 5 Domains.
Each powered by the FourKites Graph, Digital Twins, AI agents, and FourSight AI.
Outcomes Overview · 2 MIN READ
See all Outcomes
Network Intelligence
Network Intelligence
Seeing what no one else can see.
TOP OUTCOMES
01
Automated Carrier Performance Scorecards
02
Geographic Supplier Risk Intelligence
03
Natural Language Supply Chain Analytics
04
Real-Time Inventory Position Intelligence
See all Network Intelligence outcomes
FEATURED
152
Outcomes. Across 5 Domains.
Each powered by the FourKites Graph, Digital Twins, AI agents, and FourSight AI.
Outcomes Overview · 2 MIN READ
See all Outcomes
BROWSE BY
Industry
Outcomes by industry
Every industry runs differently. Find the FourKites stack built for yours.
Food & Beverage
Retail
CPG
Manufacturing
Chemicals / Oil & Gas
Pharmaceuticals
3PL / 4PL
Automotive
Technology / High-Tech
Industrial / Building Materials
FEATURED
{{industries-count}}
Industries. Each one a different problem.
From cold-chain pharma to high-volume CPG — same platform, configured for the constraints that actually matter to your team.
INDUSTRY OVERVIEW · 2 MIN READ
See all Industries
Login
Menu
FourKites App
Dynamic Ocean
NIC-Place
Carrier Access
Talk to an Outcome Advisor
Talk to an Outcome Advisor
Outcomes
Menu
Outcomes overview
{{carriers}}K+
carriers
{{countries}}
countries
{{brands}}+
brands
BY OUTCOME
Supply Resilience
Supply Resilience
Making sure what you ordered arrives, on time, in full.
TOP OUTCOMES
01
AI-Powered PO-to-Booking Conversion
02
ETA-Driven Appointment Automation
03
SKU-Level Shipment Risk Intelligence
04
AI-Powered STO Rebalancing
See all Supply Resilience outcomes
FEATURED
152
Outcomes. Across 5 Domains.
Each powered by the FourKites Graph, Digital Twins, AI agents, and FourSight AI.
Outcomes Overview · 2 MIN READ
See all Outcomes
Customer Fulfillment
Customer Fulfillment
Protecting revenue by delivering flawlessly.
TOP OUTCOMES
01
OTIF Revenue Protection
02
Curated Customer Experience & Resolution
03
Branded Customer Shipment Tracking Portal
04
Delivery-First Multi-Modal Tracking
See all Customer Fulfillment outcomes
FEATURED
152
Outcomes. Across 5 Domains.
Each powered by the FourKites Graph, Digital Twins, AI agents, and FourSight AI.
Outcomes Overview · 2 MIN READ
See all Outcomes
Site Intelligence
Site Intelligence
Turning sites from bottlenecks into strategic assets.
TOP OUTCOMES
01
Zero-Blind-Spot Yard Operations
02
Multi-Site Yard Intelligence and Predictive Capacity Planning
03
Appointment Automation + ETA Rescheduling
04
Yard Workforce Performance Intelligence
See all Facility Intelligence outcomes
FEATURED
152
Outcomes. Across 5 Domains.
Each powered by the FourKites Graph, Digital Twins, AI agents, and FourSight AI.
Outcomes Overview · 2 MIN READ
See all Outcomes
Global Movement
Global Movement
Tracking and optimizing across every mode and border.
TOP OUTCOMES
01
Automated POD and Document Collection
02
Centralized Shipping Document Management
03
Intelligent Multi-Channel Notifications
04
AI-Powered Cargo Theft Prevention
See all Global Movement outcomes
FEATURED
152
Outcomes. Across 5 Domains.
Each powered by the FourKites Graph, Digital Twins, AI agents, and FourSight AI.
Outcomes Overview · 2 MIN READ
See all Outcomes
Network Intelligence
Network Intelligence
Seeing what no one else can see.
TOP OUTCOMES
01
Automated Carrier Performance Scorecards
02
Geographic Supplier Risk Intelligence
03
Natural Language Supply Chain Analytics
04
Real-Time Inventory Position Intelligence
See all Network Intelligence outcomes
FEATURED
152
Outcomes. Across 5 Domains.
Each powered by the FourKites Graph, Digital Twins, AI agents, and FourSight AI.
Outcomes Overview · 2 MIN READ
See all Outcomes
BROWSE BY
Industry
Outcomes by industry
Every industry runs differently. Find the FourKites stack built for yours.
Food & Beverage
Retail
CPG
Manufacturing
Chemicals / Oil & Gas
Pharmaceuticals
3PL / 4PL
Automotive
Technology / High-Tech
Industrial / Building Materials
FEATURED
{{industries-count}}
Industries. Each one a different problem.
From cold-chain pharma to high-volume CPG — same platform, configured for the constraints that actually matter to your team.
INDUSTRY OVERVIEW · 2 MIN READ
See all Industries
Login
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E-books & Research
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Engage
Webinars
Events
FourKites Community
Talk to our team
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Engineering Blog
Trust Center
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Customer Support
Documentation
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For Carriers & Brokers
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Premier Carriers
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NIC-Place
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Artificial Intelligence Addendum

Effective Date: August 05, 2026
Download: Current Version
View Archived Versions

This Artificial Intelligence Addendum (“AI Addendum“) sets forth the terms relating to the Company’s use of artificial intelligence in connection with the Platform provided by FourKites to Company pursuant to the Agreement. In the event of any conflict or inconsistency between the terms and conditions of this AI Addendum and the terms and conditions of the Agreement, the terms and conditions of this AI Addendum will prevail. Capitalized terms not defined herein have the same meaning as in the Agreement.

1. Definitions

“AI Documentation” means the Documentation related to the FourKites AI System.

“AI Laws” means all laws relating to the development, deployment, use, and maintenance of AI Systems applicable to FourKites or Company, including but not limited to Regulation (EU) 2024/1689 (“EU AI Act“).

“AI literacy” means skills, knowledge and understanding that allow Providers, Deployers and affected persons, taking into account their respective rights and obligations in the context of applicable AI Laws, to make an informed deployment of AI Systems, as well as to gain awareness about the opportunities and risks of AI and possible harm it can cause.

“AI System” means a machine-based system that is designed to operate with varying levels of autonomy and that may exhibit adaptiveness after deployment, and that, for explicit or implicit objectives, generates novel content, responses, or outputs such as text, images, audio, or other creative works that can influence physical or virtual environments through content creation or generative capabilities.

“AI System Input” means data provided to or acquired by the FourKites AI System in connection with the Company’s license and use of the AI System under the Agreement on the basis of which the AI System produces an AI System Output.

“AI System Output” means outputs produced by the FourKites AI System in connection with the Company’s license and use of the AI System under the Agreement, on the basis of the AI System Input.

“Company Input” means all Company Data provided to or acquired by the FourKites AI System.

“Company Output” means all AI System Outputs that are delivered, displayed, or made accessible to Company through the Platform’s user interface or ERP/TMS Integration identified in a SOW, excluding Aggregate Data and any data related to FourKites’ other customers or business operations.

“Deployer” means a natural or legal person, public authority, agency or other body using an AI System under its authority except where the AI System is used in the course of a personal non-professional activity.

“FourKites AI System” means the AI System provided by FourKites to Company pursuant to the Agreement as more fully described in the applicable Order Form and AI Documentation.

“FourKites Input” means all AI System Input, excluding Company Input.

“FourKites Output” means all AI System Output, excluding Company Output.

“general-purpose AI model” means an AI model, including where such an AI model is trained with a large amount of data using self-supervision at scale, that displays significant generality and is capable of competently performing a wide range of distinct tasks regardless of the way the model is placed on the market and that can be integrated into a variety of downstream systems or applications, except AI models that are used for research, development or prototyping activities before they are placed on the market.

“High-risk AI System” means an AI System classified as high-risk pursuant to the EU AI Act.

“Intended Purpose” means the use for which the FourKites AI System is intended by FourKites, including the specific context and conditions of use, as specified in the Order Form and Documentation.

“Provider” means a natural or legal person, public authority, agency or other body that develops an AI System or a general-purpose AI model or that has an AI system or a general-purpose AI model developed and places it on the market or puts the AI System into service under its own name or trademark, whether for payment or free of charge.

2. Scope; Compliance and Risk Classification

a. Scope. This AI Addendum applies only to Company’s licenses of a FourKites AI System.

b. Role of the Parties. FourKites is the provider of the FourKites AI System and shall comply with AI Laws applicable to it as the Provider of the FourKites AI System. Company acknowledges that FourKites is not responsible for compliance with any AI Laws applicable to Company or Company’s industry that is not generally applicable to FourKites in its provision of the AI System.  Company is the Deployer of the FourKites AI System and shall comply with AI Laws applicable to it as the Deployer of the FourKites AI System.

c. Intended Purpose and Risk Classification. The FourKites AI System, when used in accordance with its Intended Purposes, is not classified as a High-risk AI System under applicable AI Laws and is not a general-purpose AI model. Company acknowledges and agrees it shall not (a) input any Prohibited Data into the FourKites AI System as this would not align with the Intended Purpose of the FourKites AI System or (b) use the FourKites AI System in a manner that would classify it as a High-risk AI System.

d. AI Literacy. Each party shall take measures to ensure, to their best extent, a sufficient level of AI literacy of their employees and other persons dealing with the operation and use of the FourKites AI System on their behalf, taking into account their technical knowledge, experience, education and training and the Intended Purpose of the FourKites AI System.

e. Assistance. FourKites shall provide reasonable assistance to Company to comply with AI Laws obligations applicable to Company as Deployer of the FourKites AI System.

3. Transparency and Documentation

The AI Documentation shall include the FourKites AI System’s Intended Purpose. When the FourKites AI System generates synthetic audio, image, video or text content in the Platform, the Outputs are marked in a machine-readable format as artificially generated or manipulated where technically feasible.

4. Intellectual Property and Data Rights

a. Company Input and Company Output.  As between Company and FourKites, Company is and will remain the sole and exclusive owner of all right, title, and interest in and to all Company Input and Company Output. FourKites may not use Company Input or Company Output except as permitted in the Agreement or this Addendum.

b. FourKites Input and FourKites Output.  As between Company and FourKites, FourKites (and its suppliers), is and will remain the sole and exclusive owner of all right, title, and interest in and to all FourKites Input and FourKites Output.

5. Training AI Systems

a. AI System Training. Company agrees that FourKites may use Company Input and Company Output, including anonymized, pseudonymized, or aggregated Company Input or Company Output, to train, improve, and enhance the FourKites AI Systems.

b. Restrictions on Third-Party AI Training. Notwithstanding the foregoing, FourKites shall not, and shall not allow third parties to, use Company Input or Company Output to train, improve or enhance such third-party’s AI System.

c. Training Data Quality. Training data sets are reasonably appropriate for the Intended Purpose of the FourKites AI System.

6. Risk Management

a. Risk Management. FourKites shall implement proportionate risk management measures appropriate to the risk level of the FourKites AI System, including:

i. Testing to ensure the system functions as intended;

ii. Reasonable measures to identify and address obvious operational risks; and

iii. Documentation of significant known limitations or risks.

FourKites shall notify Company, without undue delay, of any material issues, malfunctions, or safety concerns with respect to the FourKites AI System that come to its attention that materially impacts Company’s use of the FourKites AI System, excluding a Security Incident which shall be governed by and subject to the DPA.

b. Human Oversight. The FourKites AI System has been designed to be effectively overseen by natural persons, proportionate to the risks associated with the FourKites AI System.

c. System Monitoring. FourKites shall maintain logs of the FourKites AI System sufficient to support troubleshooting and system monitoring.

7. Security and Privacy

a. Security. Security obligations related to the FourKites AI System shall be subject to the security requirements specified in the Agreement. Security-related obligations, breaches, and remedies are governed exclusively by the Agreement and are excluded from this AI Addendum.

b. Privacy. Any Company Personal Data processed by the FourKites AI System shall be subject to the DPA. Privacy-related obligations, breaches, and remedies are governed exclusively by the DPA and are excluded from this AI Addendum.

8. Audit Rights

‍Company acknowledges that FourKites is regularly audited against security standards by independent third-party auditors and/or internal auditors respectively. Upon written request, FourKites shall supply (on a confidential basis) a summary copy of its most current audit report(s) (“Report”) to Company, so that Company can verify FourKites’ compliance with this AI Addendum. If the Report does not, in Company’s reasonable judgement, provide sufficient information to confirm FourKites’ compliance with this AI Addendum, then FourKites shall also provide written responses (on a confidential basis) to all reasonable requests for information made by Company, including responses to AI System audit questionnaires that are necessary to confirm FourKites’ compliance with this AI Addendum, provided that Company shall not exercise this right more than once per calendar year.

9. Miscellaneous

a. Records. FourKites shall retain Company Input and Company Output in accordance with FourKites’ data retention standards. Company is solely responsible for exporting all Company Input and Company Output from the Platform required to satisfy its legal, regulatory, or operational obligations. FourKites will make Company Input and Company Output available for export during the Term but has no obligation to retain data beyond its standard policies following termination.

b. Liability Limitation. Each party’s liability under this Addendum shall be subject to the limitation of liability provisions in the Agreement.

c. Incorporation and Precedence. This AI Addendum shall be deemed a part of and incorporated into the Agreement so that references in the Agreement to “Agreement” shall be interpreted to include this AI Addendum. Except for the changes made by this AI Addendum, the Agreement remains unchanged and in full force and effect.  If there is any conflict or inconsistency among the Agreement and this AI Addendum, the provisions of the following documents (in order of precedence) shall prevail with respect to matters related to FourKites AI Systems: (a) the Order Form licensing the FourKites AI System to the Company (including company-specific FourKites AI System configuration requirements); then (b) this AI Addendum and then (c) the rest of the Agreement.

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communication-channels
6
industries-count
10
daily-tracked-events
3.2
sanctions-watchlists
320
years
11
loads
116.2
lanes
2.7
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3.6
countries
234
brands
1,600
active-carriers
246
carriers
500
total-agents
6
outcomes-count-total
152
outcomes-count-global-movement
37
outcomes-count-customer-fulfillment
15
outcomes-count-network-intelligence
44
outcomes-count-supply-resilience
30
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26
outcomes-count-manufacturing
110
outcomes-count-cpg-consumer-goods
121
outcomes-count-retail-grocery
114
outcomes-count-food-beverage
65
outcomes-count-pharma-life-sciences
64
outcomes-count-energy-chemicals
60
outcomes-count-technology-high-tech
21
outcomes-count-industrial-building-materials
8
outcomes-count-automotive
64
outcomes-count-3pl-logistics
58