24/7 Autonomous Carrier Follow-Up
What we deliver
The Problem (Before)
Logistics teams spend hours daily calling carriers for status updates on late shipments. Manual, repetitive, delays exception resolution by hours or days.
Transportation Manager, Logistics Manager
The Outcome (After)
Your logistics team never makes another carrier check call. Every exception resolved before it impacts delivery.
Most visibility platforms flag the exception and hand it to your team to resolve. Tracy resolves it autonomously: contacting the carrier, collecting the update, and closing the loop without a human touch.
Tracy
How it works
Tracy monitors all shipments against ETA thresholds around the clock, emails carriers on exceptions, gathers responses, updates shipment status, and escalates unresolved issues with full context.
- Carrier on-time reliability scores by lane
- Historical delay patterns at origin facility
- Network-wide transit time benchmarks
- Carrier response time patterns
This intelligence exists because the Graph aggregates behavior across 882 enterprise shippers, 10,164 carriers, and 3.6 million facilities over 11 years. No single company's data could produce it.
Most visibility platforms flag the exception and hand it to your team to resolve. Tracy resolves it autonomously: contacting the carrier, collecting the update, and closing the loop without a human touch. The intelligence layer is what makes the difference. Building the basic capability is straightforward. Building it on top of 11 years of cross-company supply chain intelligence, with continuous learning from 2.5 million agent actions per month, is what took a decade and cannot be replicated with software alone.
Shipment Twin, Order Twin
Tracy executes the workflow. Every action recorded with full decision trace.
Cross-company intelligence powering every decision
- FourSight AI: "How many shipments are currently at risk?"
- Custom Insights: Exception dashboard with root cause breakdown
Inbound Operations Transformation
- Zero-Touch Supplier Document Processing
- Instant Supplier Onboarding
- ETA-Driven Appointment Automation
- Vendor Managed Loads Pre-Arrival Intelligence
- Inbound Order-to-Delivery Intelligence
Validation
Deployment Evidence
Expected Impact Range
Related outcomes
Ocean bookings triggered and managed autonomously. The system monitors carrier performance against live arrival and dwell data, identifies when a carrier-lane pair is structurally underperforming, and re-tenders the booking before detention accrues. No human in the loop.
Heavyweight and parcel bookings automated end-to-end. Carrier selection, dimensional weight optimization, and booking execution handled without manual intervention.
High-priority orders move through gate, yard, and dock automatically — no phone calls required.
One billion hours of operational work completed by AI agents over the next decade.
