AI Voice Agent for Carrier Communication
What we deliver
The Problem (Before)
Carrier dispatchers and facility contacts ignore emails but answer the phone. Track & trace teams spend hours each morning on manual outbound calls.
Logistics Manager, Track & Trace Specialist, Appointment Coordinator
The Outcome (After)
AI Voice Agents (Tracy for track & trace, Alan for appointment scheduling) place structured outbound phone calls 24/7, capturing responses as structured data.
Every visibility platform sends emails and texts. FourKites is the only supply chain platform deploying voice AI agents that place actual outbound phone calls to carrier dispatchers.
Tracy
How it works
AI agents place structured outbound phone calls to carriers using voice synthesis; responses are captured as structured data and unresolved exceptions are escalated with call summary.
Carrier dispatcher contact database with call-response patterns
Historical call resolution rates by carrier and exception type
This intelligence exists because the Graph aggregates behavior across 882 enterprise shippers, 10,164 carriers, and 3.6 million facilities over 11 years.
Every visibility platform sends emails and texts. FourKites is the only supply chain platform deploying voice AI agents that place actual outbound phone calls to carrier dispatchers. The intelligence layer is what creates the gap. Any analytics tool can query your data. Only FourSight queries the Graph: 11 years of cross-company intelligence that cannot be replicated with software alone.
Shipment Twin
Tracy executes the workflow. Every action recorded with full decision trace.
Cross-company intelligence powering every decision
FourSight AI: "Which carrier dispatchers are most responsive to voice outreach?"; Custom Insights: Call resolution rate dashboards
Carrier Intelligence Transformation
- Automated Carrier Performance Scorecards
- Network-Powered Carrier Reliability Scoring
- Carrier Communication Intelligence
- Carrier Document Compliance Scoring
- Self-Service Carrier Network Activation
Validation
Deployment Evidence
Expected Impact Range
Related outcomes
Ask any supply chain question in plain English in your data context. Get an instant, visualized answer.
Custom dashboards built to match your KPIs, your org, your cadence.
FourKites data flowing directly into your BI tools. No ETL, no IT projects.
One billion hours of operational work completed by AI agents over the next decade.
