Automated Return Freight Detection
What we deliver
The Problem (Before)
LTL and Parcel operations teams cannot identify returned, refused, or shipper-redirected loads without manually scanning individual milestone timelines, creating blind spots in exception management and reverse logistics planning.
Logistics Operations Manager, Reverse Logistics Coordinator
The Outcome (After)
FourKites automatically applies a persistent return tag whenever a carrier sends a return event code. The tag is filterable in the shipment list, included in data exports, and available in callback payloads.
FourKites is the only visibility platform that applies closed-loop return tagging directly from carrier event codes with real-time filtering, export, and callback support.
Tracy
How it works
Turn returned freight events into actionable, filterable intelligence that closes the exception management loop.
Return event frequency by carrier, route, and timeframe
Return rate as a quality signal in carrier scorecards
This intelligence exists because the Graph aggregates behavior across 882 enterprise shippers, 10,164 carriers, and 3.6 million facilities over 11 years.
FourKites is the only visibility platform that applies closed-loop return tagging directly from carrier event codes with real-time filtering, export, and callback support. The intelligence layer is what creates the gap. The basic capability is buildable. Building it on top of 11 years of cross-company supply chain intelligence, with continuous learning from 2.5 million agent actions per month, is what cannot be replicated with software alone.
Shipment Twin
Tracy executes the workflow. Every action recorded with full decision trace.
Cross-company intelligence powering every decision
FourSight AI: "Which carrier has the highest return-to-shipper rate this quarter?"; Custom Insights: Reverse logistics exposure dashboards
Customer Experience Transformation
- OTIF Revenue Protection
- Automated Retailer Penalty Dispute
- Curated Customer Experience & Resolution
- Branded Customer Shipment Tracking Portal
- Delivery-First Multi-Modal Tracking
Validation
Deployment Evidence
Expected Impact Range
Related outcomes
OS&D claims processed in minutes with evidence-backed resolution recommendations.
Customer pickups scheduled automatically. Dock congestion and wait times cut dramatically.
Inbound-to-outbound cross-dock flow coordinated end-to-end. Zero manual handoffs.
One billion hours of operational work completed by AI agents over the next decade.
