Erica Westenbroek

Intelligent Control Tower overview

Talk to an Outcome Advisor

communication-channels

industries-count

daily-tracked-events

3.2

sanctions-watchlists

320

years

loads

116.2

lanes

2.7

facilities

3.6

countries

176

brands

1,600

active-carriers

246

carriers

500

total-agents

outcomes-count-total

152

outcomes-count-global-movement

outcomes-count-customer-fulfillment

outcomes-count-network-intelligence

outcomes-count-supply-resilience

outcomes-count-site-intelligence

outcomes-count-manufacturing

109

outcomes-count-cpg-consumer-goods

120

outcomes-count-retail-grocery

113

outcomes-count-food-beverage

outcomes-count-pharma-life-sciences

outcomes-count-energy-chemicals

outcomes-count-technology-high-tech

outcomes-count-industrial-building-materials

outcomes-count-automotive

outcomes-count-3pl-logistics

Platform

PLATFORM COMPONENTS

FourKites Network Graph

FOURKITES NETWORK GRAPH

The supply chain data asset no one else has

Supply Chain Network

{{carriers}}K+ carriers, {{brands}}+ brands, {{countries}} countries. {{years}} years of multi-tenant Fortune 500 data.

Carrier Connectivity

{{active-carriers}}K+ active carriers connected across every mode.

The Moat

Years of data no competitor can rebuild.

Every carrier, facility, and lane, learned across {{brands}}+ brands who will never share it with anyone else. New entrants start from zero. You start from the whole network.

{{loads}}M+ loads. One network.

Explore the FourKites Graph

Digital Twins

DIGITAL TWINS

A real-time mirror of your supply chain

Order Twin

PO lifecycle from creation through delivery. Planned vs actual, supplier commitments, order-to-shipment linkage.

Shipment Twin

Real-time tracking across all modes. ML-powered ETAs, carrier status, exception detection, proof of delivery.

Inventory Twin

Real-time inventory across warehouses, in-transit, and consignment locations.

Facility Twin

Yard, dock, gate operations. Trailer inventory, dock assignment, spotter tasking, reefer monitoring.

Asset Twin

Every trailer, container, and reefer modeled in real time — utilization, location, condition, and lifecycle.

FEATURED

Twins. One live model of your supply chain.

One disruption. Zero manual coordination.

Most supply chain tools show you data. Digital Twins show you consequences.

See all Digital Twins

Loft

LOFT

The AI orchestration platform where agents do the work

Agent Operating Procedures

Plain-English SOPs compiled into production workflows — version-controlled, auditable, and reusable across teams.

Loft in Production

Agents running live work at Fortune 500 scale — orchestrated, monitored, and auditable end to end.

INSIDE LOFT

LOFT

Every agent, every workflow, every decision. Orchestrated and audited.

The operating system for AI agents in supply chain, with full audit trails and human oversight where it matters.

How Loft works

FourSight AI

FOURSIGHT AI

Ask anything. Get supply chain answers.

Conversational Intelligence

Ask in plain English and get supply chain answers grounded in your live network data. No SQL, no analyst queue.

ASK ANYTHING

FOURSIGHT AI

Conversational supply chain analytics

Answers in seconds, not the days an analyst request takes. In plain language, grounded in your live network data. No SQL. Just ask.

Try FourSight AI

Digital Workforce overview

Talk to an Outcome Advisor

communication-channels

industries-count

daily-tracked-events

3.2

sanctions-watchlists

320

years

loads

116.2

lanes

2.7

facilities

3.6

countries

176

brands

1,600

active-carriers

246

carriers

500

total-agents

outcomes-count-total

152

outcomes-count-global-movement

outcomes-count-customer-fulfillment

outcomes-count-network-intelligence

outcomes-count-supply-resilience

outcomes-count-site-intelligence

outcomes-count-manufacturing

109

outcomes-count-cpg-consumer-goods

120

outcomes-count-retail-grocery

113

outcomes-count-food-beverage

outcomes-count-pharma-life-sciences

outcomes-count-energy-chemicals

outcomes-count-technology-high-tech

outcomes-count-industrial-building-materials

outcomes-count-automotive

outcomes-count-3pl-logistics

Digital Workers

Digital Workforce

WORKFORCE

All Agents

AI DIGITAL WORKERS

AI agents that don't alert. They act.

Compliance and Documentation

Sophie

Workflow Development (AI Developer Agent)

SOPHIE · LOFT

Sophie builds agents in plain English

Describe what you need automated. Sophie converts your business process into a production workflow and assigns it to the right agent.

Agents

Tracy

Carrier Follow-Up & ETAs

Tracy runs 24/7 autonomous carrier communication across email, WhatsApp, voice, and SMS. She chases ETAs, confirms milestones, and resolves status gaps before a human ever sees them.

CAPABILITIES

Multi-channel outreach: email, WhatsApp, voice, SMS

ML-predicted ETAs reconciled against carrier signals

Autonomous milestone confirmation & exception escalation

Meet Tracy

FEATURED

CASE STUDY · COCA-COLA · 2025

90 min → sec

Tracy compressed carrier updates from 90 minutes to seconds.

Sam

Supplier Document Processing

Sam reads supplier emails and documents, creates shipments, and links them back to POs without a human in the loop.

CAPABILITIES

Email and PDF parsing across supplier formats

Auto-creates shipments and links them to POs

Exception flagging when supplier data is incomplete

Meet Sam

FEATURED

CASE STUDY · Orvis · 2026

Improving Inventory Planning with Order-Level Visibility

Orvis moved off manual spreadsheet tracking to order-centric, real-time visibility with FourKites.

Alan

Appointment Scheduling

Alan runs ETA-driven dock appointment automation. He creates, reschedules, and manages appointments based on live shipment status.

CAPABILITIES

ETA-driven appointment creation and rescheduling

Direct integration with carrier and yard systems

Automatic reslotting on disruption events

Meet Alan

FEATURED

CASE STUDY · US COLD STORAGE · 2026

Automating Appointment Scheduling

US Cold Storage put Alan in charge of appointment scheduling across its facility network, adapting to each retailer's unique requirements while running around the clock.

Cassie

Customer Service

Cassie handles WISMO auto-resolution end-to-end. She monitors inbound inquiries, resolves status queries from the Shipment Twin, and escalates only when context demands a human.

CAPABILITIES

Email + chat triage with full shipment context

Automated status responses with carrier-grade ETAs

Smart escalation with full conversation history

Meet Cassie

FEATURED

CASE STUDY · KeHE · 2026

Cutting Manual Tasks and Boosting Revenue

KeHE replaced a four-step phone relay with FourKites Dynamic ETA®.

Polly

Document Collection & Compliance

Polly chases carriers for missing PODs and delivery documents until they're in the right place at the right time.

CAPABILITIES

Persistent multi-channel POD chase

Automatic doc validation and filing

Compliance reporting on carrier responsiveness

Meet Polly

FEATURED

CASE STUDY · Henkel · 2026

Improving Customer Experience and Operations

Henkel chose FourKites as its global visibility partner to give customers self-service ETAs.

Sophie

AI Workflow Developer

Sophie converts natural language business processes into production agent workflows on Loft. She's the agent that builds agents. Describe what you need automated, and Sophie ships it.

CAPABILITIES

Natural language → AOP compilation

Assigns work to existing agents or spins up new ones

Handles any system, any data, any logic

Meet Sophie

SOPHIE · LOFT

Sophie builds agents in plain English

Describe what you need automated. Sophie converts your business process into a production workflow and assigns it to the right agent.

Digital Workforce overview

Talk to an Outcome Advisor

Digital Workers

Digital Workforce

WORKFORCE

All Agents

AI DIGITAL WORKERS

AI agents that don't alert. They act.

Compliance and Documentation

Sophie

Workflow Development (AI Developer Agent)

SOPHIE · LOFT

Sophie builds agents in plain English

Describe what you need automated. Sophie converts your business process into a production workflow and assigns it to the right agent.

Agents

Tracy

Carrier Follow-Up & ETAs

Tracy runs 24/7 autonomous carrier communication across email, WhatsApp, voice, and SMS. She chases ETAs, confirms milestones, and resolves status gaps before a human ever sees them.

CAPABILITIES

Multi-channel outreach: email, WhatsApp, voice, SMS

ML-predicted ETAs reconciled against carrier signals

Autonomous milestone confirmation & exception escalation

Meet Tracy

FEATURED

CASE STUDY · COCA-COLA · 2025

90 min → sec

Tracy compressed carrier updates from 90 minutes to seconds.

Sam

Supplier Document Processing

Sam reads supplier emails and documents, creates shipments, and links them back to POs without a human in the loop.

CAPABILITIES

Email and PDF parsing across supplier formats

Auto-creates shipments and links them to POs

Exception flagging when supplier data is incomplete

Meet Sam

FEATURED

CASE STUDY · Orvis · 2026

Improving Inventory Planning with Order-Level Visibility

Orvis moved off manual spreadsheet tracking to order-centric, real-time visibility with FourKites.

Alan

Appointment Scheduling

Alan runs ETA-driven dock appointment automation. He creates, reschedules, and manages appointments based on live shipment status.

CAPABILITIES

ETA-driven appointment creation and rescheduling

Direct integration with carrier and yard systems

Automatic reslotting on disruption events

Meet Alan

FEATURED

CASE STUDY · US COLD STORAGE · 2026

Automating Appointment Scheduling

US Cold Storage put Alan in charge of appointment scheduling across its facility network, adapting to each retailer's unique requirements while running around the clock.

Cassie

Customer Service

Cassie handles WISMO auto-resolution end-to-end. She monitors inbound inquiries, resolves status queries from the Shipment Twin, and escalates only when context demands a human.

CAPABILITIES

Email + chat triage with full shipment context

Automated status responses with carrier-grade ETAs

Smart escalation with full conversation history

Meet Cassie

FEATURED

CASE STUDY · KeHE · 2026

Cutting Manual Tasks and Boosting Revenue

KeHE replaced a four-step phone relay with FourKites Dynamic ETA®.

Polly

Document Collection & Compliance

Polly chases carriers for missing PODs and delivery documents until they're in the right place at the right time.

CAPABILITIES

Persistent multi-channel POD chase

Automatic doc validation and filing

Compliance reporting on carrier responsiveness

Meet Polly

FEATURED

CASE STUDY · Henkel · 2026

Improving Customer Experience and Operations

Henkel chose FourKites as its global visibility partner to give customers self-service ETAs.

Sophie

AI Workflow Developer

Sophie converts natural language business processes into production agent workflows on Loft. She's the agent that builds agents. Describe what you need automated, and Sophie ships it.

CAPABILITIES

Natural language → AOP compilation

Assigns work to existing agents or spins up new ones

Handles any system, any data, any logic

Meet Sophie

SOPHIE · LOFT

Sophie builds agents in plain English

Describe what you need automated. Sophie converts your business process into a production workflow and assigns it to the right agent.

AI-Powered PO-to-Booking Conversion

Talk to an Outcome Advisor

Outcomes

BY OUTCOME

Supply Resilience

Making sure what you ordered arrives, on time, in full.

TOP OUTCOMES

ETA-Driven Appointment Automation

SKU-Level Shipment Risk Intelligence

AI-Powered STO Rebalancing

See all Supply Resilience outcomes

FEATURED

Supply Resilience outcomes

Stockouts, delays and line-stops prevented before they reach the plant.

Supply Resilience Overview

Inside Supply Resilience

Customer Fulfillment

Protecting revenue by delivering flawlessly.

TOP OUTCOMES

OTIF Revenue Protection

Curated Customer Experience & Resolution

Branded Customer Shipment Tracking Portal

Delivery-First Multi-Modal Tracking

See all Customer Fulfillment outcomes

FEATURED

Customer Fulfillment outcomes

OTIF, appointments and claims handled end to end, so the revenue behind each order stays put.

Customer Fulfillment Overview

Inside Customer Fulfillment

Site Intelligence

Turning sites from bottlenecks into strategic assets.

TOP OUTCOMES

Zero-Blind-Spot Yard Operations

Multi-Site Yard Intelligence and Predictive Capacity Planning

Appointment Automation + ETA Rescheduling

Yard Workforce Performance Intelligence

See all Facility Intelligence outcomes

FEATURED

Site Intelligence outcomes

Gate check-in, dock scheduling and dwell — automated across every site you run.

Site Intelligence Overview

Inside Site Intelligence

Global Movement

Tracking and optimizing across every mode and border.

TOP OUTCOMES

Autonomous Document Exception Resolution

Centralized Shipping Document Management

Intelligent Multi-Channel Notifications

AI-Powered Cargo Theft Prevention

See all Global Movement outcomes

FEATURED

Global Movement outcomes

Ocean, air, rail and last mile, moved and cleared without the manual chase.

Global Movement Overview

Inside Global Movement

Network Intelligence

Seeing what no one else can see.

TOP OUTCOMES

Automated Carrier Performance Scorecards

Geographic Supplier Risk Intelligence

Natural Language Supply Chain Analytics

Real-Time Inventory Position Intelligence

See all Network Intelligence outcomes

FEATURED

Network Intelligence outcomes

Benchmarking and disruption calls drawn from data no one else can assemble.

Network Intelligence Overview

Inside Network Intelligence

BROWSE BY

Industry

Outcomes by industry

Every industry runs differently. Find the FourKites stack built for yours.

Chemicals / Oil & Gas

Pharmaceuticals

3PL / 4PL

Automotive

Technology / High-Tech

Industrial / Building Materials

FEATURED

Industries. Each one a different problem.

From cold-chain pharma to high-volume CPG — same platform, configured for the constraints that actually matter to your team.

INDUSTRY OVERVIEW

See all Industries

Role

FourKites for your role

Different roles care about different things. See what matters to yours.

Executives

Digital Transformation Leaders

FEATURED

FOURKITES EXPLAINED

Built to run the work, not just report on it.

{{loads}} loads and {{facilities}}M facilities feed one network graph. This is the same data your Digital Workers act on, in real time, without a person in the loop.

Read FourKites Explained

AI-Powered PO-to-Booking Conversion

Talk to an Outcome Advisor

Outcomes

BY OUTCOME

Supply Resilience

Making sure what you ordered arrives, on time, in full.

TOP OUTCOMES

ETA-Driven Appointment Automation

SKU-Level Shipment Risk Intelligence

AI-Powered STO Rebalancing

See all Supply Resilience outcomes

FEATURED

Supply Resilience outcomes

Stockouts, delays and line-stops prevented before they reach the plant.

Supply Resilience Overview

Inside Supply Resilience

Customer Fulfillment

Protecting revenue by delivering flawlessly.

TOP OUTCOMES

OTIF Revenue Protection

Curated Customer Experience & Resolution

Branded Customer Shipment Tracking Portal

Delivery-First Multi-Modal Tracking

See all Customer Fulfillment outcomes

FEATURED

Customer Fulfillment outcomes

OTIF, appointments and claims handled end to end, so the revenue behind each order stays put.

Customer Fulfillment Overview

Inside Customer Fulfillment

Site Intelligence

Turning sites from bottlenecks into strategic assets.

TOP OUTCOMES

Zero-Blind-Spot Yard Operations

Multi-Site Yard Intelligence and Predictive Capacity Planning

Appointment Automation + ETA Rescheduling

Yard Workforce Performance Intelligence

See all Facility Intelligence outcomes

FEATURED

Site Intelligence outcomes

Gate check-in, dock scheduling and dwell — automated across every site you run.

Site Intelligence Overview

Inside Site Intelligence

Global Movement

Tracking and optimizing across every mode and border.

TOP OUTCOMES

Autonomous Document Exception Resolution

Centralized Shipping Document Management

Intelligent Multi-Channel Notifications

AI-Powered Cargo Theft Prevention

See all Global Movement outcomes

FEATURED

Global Movement outcomes

Ocean, air, rail and last mile, moved and cleared without the manual chase.

Global Movement Overview

Inside Global Movement

Network Intelligence

Seeing what no one else can see.

TOP OUTCOMES

Automated Carrier Performance Scorecards

Geographic Supplier Risk Intelligence

Natural Language Supply Chain Analytics

Real-Time Inventory Position Intelligence

See all Network Intelligence outcomes

FEATURED

Network Intelligence outcomes

Benchmarking and disruption calls drawn from data no one else can assemble.

Network Intelligence Overview

Inside Network Intelligence

BROWSE BY

Industry

Outcomes by industry

Every industry runs differently. Find the FourKites stack built for yours.

Chemicals / Oil & Gas

Pharmaceuticals

3PL / 4PL

Automotive

Technology / High-Tech

Industrial / Building Materials

FEATURED

Industries. Each one a different problem.

From cold-chain pharma to high-volume CPG — same platform, configured for the constraints that actually matter to your team.

INDUSTRY OVERVIEW

See all Industries

Role

FourKites for your role

Different roles care about different things. See what matters to yours.

Executives

Digital Transformation Leaders

FEATURED

FOURKITES EXPLAINED

Built to run the work, not just report on it.

{{loads}} loads and {{facilities}}M facilities feed one network graph. This is the same data your Digital Workers act on, in real time, without a person in the loop.

Read FourKites Explained