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AI Voice Agents (Tracy for track & trace, Alan for appointment scheduling) place structured outbound phone calls 24/7, capturing responses as structured data.
Cassie's customer query processing produces real-time WISMO pattern intelligence: which order types, lanes, customer segments, and SKUs drive query volume, and which root causes (delays, gaps, miscommunication) are at fault. Drives proactive notification, Customer Experience investment, and product improvements.
A self-serve wizard connects any source system to FourKites — no custom coding, no professional services engagement. New customers and carriers go live in days instead of weeks.
A unified FourSight homepage that surfaces "what the agents did, what they need, what's at risk" across Tracy, Sam, Alan, Polly, and Cassie. The single C-suite entry point that ties the agentic flywheel together with one view of operations.
