Customer Fulfillment: {{outcomes-count-customer-fulfillment}} outcomes

OTIF penalties prevented before they hit. Customer inquiries answered in seconds, not hours. Disputes filed automatically with evidence attached. Your customer service team stops reacting and starts delivering.

Why this matters

Customer fulfillment failures are expensive. Retailer OTIF penalties run 3-5% of order value. Chargebacks reach $500 per incident. Customer service teams spend hours on 'where is my shipment' calls that Cassie resolves in seconds.

How FourKites Delivers

The integrated technology layer that bridges the gap between raw visibility and autonomous execution, ensuring your supply chain remains proactive and resilient.

The Order Twin

connects every customer commitment to the shipments fulfilling it.

Loft + Digital Workers

Tracy monitors and escalates. Cassie answers inquiries instantly. Alan reschedules proactively.

The Graph

provides delivery benchmarks by lane, carrier, and facility.

Case studies

The Coca-Cola Company — Answering 'Where's My Truck?' in Seconds with Tracy AI

Food & Beverage

The Coca-Cola Company — Answering 'Where's My Truck?' in Seconds with Tracy AI

First Solar — Reimagining Logistics with Tracy AI Across a Global Network

Manufacturing

First Solar — Reimagining Logistics with Tracy AI Across a Global Network

Church & Dwight — Automating Track & Trace with Tracy AI

CPG / Consumer Goods

Church & Dwight — Automating Track & Trace with Tracy AI

Pharma / Life Sciences

Bayer — Expanding Global Visibility for Efficiency & Customer Satisfaction

Food & Beverage

Barilla — Saving Time and Making Customers Happy

Martin Brower — Cutting Driver Detention 19% with Smarter Carrier Communication

Food & Beverage

Martin Brower — Cutting Driver Detention 19% with Smarter Carrier Communication

Retail / Grocery

Ace Hardware — Transforming Store Deliveries and Meeting Customer Demands

Manufacturing

Henkel — Improving Customer Experience and Operations

"FourKites' AI agent Tracy has transformed how we handle 'where's my truck' queries, cutting response times from 90 minutes to just a few seconds, returning hundreds of hours to our associates annually. This positions us ahead of the curve as we prepare for a future where customers expect increased and differentiated service capabilities."

— Patrick McManus

Senior Director Customer Operations, The Coca-Cola Company

5%+ OTIF improvement

Kraft Heinz lifted its OTIF score in the first year on the platform

90 minutes to seconds

Coca-Cola cut "where's my truck" response times with Tracy

25–30% fewer OTIF fines

a Fortune 500 CPG reduced customer fines with Tracy

Customer Fulfillment outcomes

Customer Fulfillment

Curated Customer Experience & Resolution

Every customer gets proactive delivery updates, and repetitive 'where is my order?' calls disappear. Cassie monitors inbound inquiries, auto-resolves WISMO queries by pulling real-time tracking data, and replies with SLA-backed status updates by email or chat, escalating complex cases to a human agent with full context already attached.

Customer Fulfillment

Appointment Reschedule Automation

Carrier reschedule requests at pickup sites handled autonomously. Alan processes inbound reschedule requests from carriers via email and phone, validates against dock capacity, confirms or proposes alternatives, and updates all stakeholders without human involvement.

Customer Fulfillment

Delivery-First Multi-Modal Tracking

A unified tabular delivery view independent of parent order structure provides cross-modal filtering (TL, LTL, Ocean, Air, Rail, Parcel, Courier), risk flagging with Risk Reason and Risk Source, and delivery-level SKU drill-downs.

{{outcomes-count-customer-fulfillment}} outcomes in Customer Fulfillment.

Each one powered by the Graph, the Twins, the Agents, and FourSight. This is Outcome-as-a-Service.

Ready? Talk to an Outcome Advisor