Agent Operating Procedures (AOPs)
An Agent Operating Procedure (AOP) is an executable playbook that defines exactly how an AI agent handles a specific supply chain situation: which data to gather, which intelligence to consult, which action to take, which channels to use, and when to escalate.
Why It Matters
Decision trees are brittle. Prompt engineering is fragile. AOPs are neither. They combine the flexibility of natural language with the precision of coded logic, powered by the FourKites Graph. Every step is defined, every decision point is explicit, every outcome is traced.
The FourKites Perspective
FourKites AOPs are unique because they connect every step to the Graph and Digital Twins. A generic workflow builder says 'check if the shipment is late.' An AOP on the Graph says 'check the Shipment Twin, pull the carrier's historical reliability on this lane, evaluate root cause using network intelligence, and select the resolution path with the highest success rate across 2,499 prior outcomes.'
Frequently Asked Questions
Related Concepts
Related Outcome PAGES
Related PLATFORM PAGES